Refund policy

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.

For exchanges and return requests, send us an email or initiate the return from our portal to start the process and ship the item(s) you wish to return, we'll issue the refund for the purchase price of the item(s) returned as an e-gift card to your email, please note we only offer refunds in the form of store credit at this time. You can mail us for free for orders $150 or over if you use our shipping label. Orders less than $150 will be charged $9.99 if you use our shipping label. 

Please note a 10% restocking fee applies to all returns.

Please note that being a small business we strive to provide you with the best quality and shopping experience, however restocking fees and other expenses associated with returns are not within our reach at this moment, therefore, we only offer exchanges. We do not accept returns unless approved in special circumstances due to quality issues.

All eligible items* must be returned or exchanged accompanied with original receipt and tags within 14 days of when you received your item(s). After 14 days returns or exchanges are NOT eligible for returns.

*Ineligible items include: items labeled FINAL SALE or CLEARANCE, intimates, personal care, edibles, hats, worn items, gift cards, seasonal items and swimwear.

Please note that our returns processing is taking additional time to complete as we are taking extra precautions in our distribution center to ensure we keep you and our team safe. Thank you for your patience. We will continue to update you as soon as your order is processed and refunded.

How do I return or exchange my item(s)?

Warehouse Pick-up Purchases

Go to our boutique warehouse with your item(s) and we'll be happy to exchange you item(s). Please reach out to schedule your arrival.

NOTE: If we are unable to find your transaction in our system and/or you can not provide us with your purchase receipt you won't be able to exchange your items.

Online Purchases

Follow the process described below.

Sezzle Purchases

Sezzle orders can not be returned in the boutique. Email us at sweetmiasboutique2017@gmail.com to start your exchange process.  In case of an approved return, Sezzle will be notified of your return and refund payment accordingly once your return is received and processed by our warehouse.

By Mail:

For exchanges and special return requests, send us an email to start the process and ship the item(s) you wish to return, we'll issue the refund for the purchase price of the item(s) returned as an e-gift card to your email. You can mail us for free for orders $150 or over if you use our shipping label. Orders less than $150 will be charged $9.99 if you use our shipping label. 

Please note a 10% restocking fee applies to all returns.

Follow this steps to initiate a return:

Step 1 – Click here and initiate your return(you will receive a 6 digits code on your email) or e-mail us sweetmiasboutique2017@gmail.com and we will send you the shipping label when applicable. Please note that in some case a restocking fee may apply

Step 3 – Drop the package off at any USPS location, drop box, or Schedule a pick up.

How long does it take to receive a refund or merchandise credit for online returns?

You should see a refund in 7-14 business days from the day we receive the original item. Store credit will be emailed to you in the form of an e-gift card in 2-3 business days from the day we receive the original item.

How do I return an item you received as a gift?

If you have the original receipt, we can give you merchandise credit. 

How do I return an item that was bought on sale/with a promo code?

If you have your receipt, we will refund you for the amount that you paid for the items UNLESS it is a final sale

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 You will need to report the damaged item to us within 14 days of receipt.  If the item is returned to Sweet Mia’s Boutique and we find sign of wear, the package will be returned to you and a refund will not be given

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like  custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for open makeup products or edibles. Please get in touch if you have questions or concerns about your specific item.

SHOES:

SHOES MUST BE PACKAGED IN A PROTECTIVE BOX OR BAG! Do NOT affix a label directly to the shoe box or it will be marked Return to Sender and not eligible for return or exchange

Unfortunately, we cannot accept returns on sale items or gift cards.

LOST PACKAGES

We are not responsible for lost or stolen packages while in transit, you will need to contact USPS for further assistance.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Send your unwanted item back within 14 days to receive store credit.  All unwanted items must be received within the 14 day window, no exceptions will be made.  Once your return has been received and your store credit issued, simply re-order the item you are wanting, as we cannot guarantee an exchange will be available for your particular item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. 

All items returned must be in new condition, unworn, unwashed, and contain original packing slip within 14 days of receipt.  Intimates, hats, clearance, and seasonal items are FINAL SALE.  Items must be returned with a receipt and can be returned for store credit only.

Please ship returns or exchanges to:

Sweet Mia's Boutique:

1201 6th Street North Texas City, Texas, 77590